The campaign system lets Admin and Marketing users at FixRepair.in create and send targeted campaigns to customers and service partners across Patna through Email, Push Notification, SMS, WhatsApp, and Social Media.

This is used for AC service reminders, AMC renewals, festival offers, and partner alerts.

Marketing Dashboard

Your starting point for all promotions. The dashboard shows:

Metric	What It Measures
Active Campaigns	Campaigns currently running
Drafts	Campaigns saved but not yet sent
Completed	Campaigns that have finished sending
Total Reach	Total customers + partners reached
Budget Utilization	% of total marketing budget spent

Below the stats, a chart shows campaign distribution by status and by channel.

Creating a Campaign in FixRepair.in

Step 1: General Information
Click New Campaign

• Campaign Name — e.g., “Summer AC Service Reminder Patna” or “Monsoon Washing Machine Checkup Offer”
• Description — Internal notes (e.g., “Target Kankarbagh, Boring Road customers from last summer”)
• Channels — Select one or more: Email, Push, SMS, WhatsApp, Social
• Status — Starts as Draft

Step 2: Write Content
Each channel has its own editor:

• Email — Subject line + HTML body (for detailed service offers)
• Push — Title + short message (for FixRepair app users)
• SMS — Plain text, 160 characters recommended (e.g., “AC servicing at Rs. 299 only in Patna. Call FixRepair 8097487039”)
• WhatsApp — Template message with booking link
• Social — Post text for connected Facebook & Instagram @fixrepair.in

You can write manually or click AI Generate to get 3 content variants based on your campaign name. Pick the best one and edit.

Step 3: Define Audience (Most Important for Patna)
Filter who receives the campaign:

• Role — Customer, Technician/Partner, or All
• City — e.g., Patna (you can add Gaya, Danapur later)
• Active Status — Only users active in last 30 days
• Pincode / Area — Target specific service areas like 801503, 800001, Kankarbagh, Boring Road, Patliputra, Rajendra Nagar

Use Preview Audience to see the exact count of matching users before you send. This avoids sending to wrong area.

Step 4: Set Budget & Schedule

• Total Budget — Max spend for this campaign
• Channel Allocation — How budget splits (e.g., 50% WhatsApp, 30% SMS, 20% Social)
• Schedule — Send Immediately or Schedule for festival / weekend / summer start

Step 5: Send
Click Send Campaign. FixRepair.in queues messages for each recipient on each enabled channel. Progress is tracked live on the campaign detail page.

Campaign Lifecycle

Status	Meaning
Draft	Saved, not sent yet
Scheduled	Will send at set date/time
Active	Currently sending to customers
Paused	Temporarily halted — you can Resume
Completed	All messages sent

Actions: You can Pause an active campaign, Resume it, or Clone a completed campaign to re-run the same offer next season.

Social Accounts Setup

Before using the Social channel:

1. Go to Marketing > Social Accounts in admin sidebar
2. Click Connect Account
3. Select Platform — Facebook, Instagram, WhatsApp, X
4. Enter handle — e.g., @fixrepair.in
5. Enter access token / credentials
6. Click Test Connection